Service quality occurs in service encounters where both customers and employees come together in an interaction. It is therefore important that the staff give their best because the interaction usually takes place in real time, which is referred to as the moment of truth.The aim of this study was to find out how luxury hotels are working to ensure good service quality, and how the staff are motivated to deliver this service. We wanted to examine this from a management perspective, and an employee perspective. Information was gathered through various interviews, where the staff at the Hotel Kämp in Helsinki and at the Sheraton Hotel Stockholm participated.Survey results show that employee motivation, training and empowerment have a significant impact to provide service in high quality. The results also show that the surveyed hotel, to certain level work in the same way, but it reveals some differences even when both hotels are part of the same concern..

The swedish rule concerning the treatment of employee stock-options have changed and the new wording of the rule will be applicable for the first time in 2010. The previous wording of the rule stated that the employee shall be taxed for the stock-option when moving abroad, even if the option is not exercised. The Swedish Skatteverket and Regeringsrätten have found that this rule is in conflict with the free movement of persons within the European Union. The new wording of the rule states that the employee shall be taxed when the option is excercised, no matter where the employee is situated. A state`s right of taxation of a stock-option determines wheter and to what extent the employee stock-otion derives from that state..

The purpose of this thesis was to investigate whether publiclibraries language cafés can support or enable the empowerment of the participants. Empowerment means that the individuals ability to take control of their own lives is strengthened and that the individual becomes more independent. Empowerment also means that the individual takes part in a community. An important part of this is the language. I have developed two research questions: What forms of empowerment can be seen in the respondents' statements? What role do language cafés play for people from other countries, in terms of empowerment? The thesis empirical material consists of interviews whit five people involved in different languages cafes in public libraries in the city of Malmö.

It exists today a widespread interest for employee satisfaction, much effort are used in companies to achieve job satisfaction within their employees. One theory that has received a great deal of publicity is Hackman & Oldhams Job characteristics model which addresses the question of how companies can provide job satisfaction through organizational change. The foundation of the theory is that five core job characteristics are responsible for creating job satisfaction. The purpose of this paper is to study these characteristics through the employees and their boss and to determine how they believe these characteristics to affect employee satisfaction. The paper focuses on a company located in a branch widely known for low employee satisfaction.

This essay investigates employee buyouts and does so from a number of different perspectives. Employee buyout is a term that describes a way of ending an employment through an agreement where the employee gets a sum of money in exchange of leaving their employment. Technically it is neither a resignation, since the employee gives up the employment in exchange of money, nor a dismissal since the employer does not have legal grounds for dismissing the employee. Employee buyout is not an illegal way to end an employment, as long as it is the result of a mutual agreement between the employer and the employee. In this essay I investigate and analyze employee buyouts in relation to 7 § in the Swedish employment protection act, and also Swedish employment protection in relation to regulations from EU regarding employment protection.

Empowerment har blivit ett allt vanligare begrepp för att beskriva olika typer av försök att ge anställda i organisationer ökat inflytande, ökat ansvar och/eller mer självbestämmande. En vital förutsättning för ett lyckat utfall av en empowermentsatsning är upplevelserna hos de anställda.Detta är en forskningsöversikt med syfte att analysera hur empowerment upplevs av "the empowered" samt vilka faktorer i organisationen det är som påverkar dessa upplevelser. Detta sker genom en komparativ analys gjord utifrån fem fallstudier utförda i organisationer och branscher där empowermentsatsningar genomförts.En tydlig aspekt som framkommit är att empowermentsatsningar inte automatiskt får ett positivt utfall. Olika sätt att genomföra empowerment får olika konsekvenser och upplevs på olika sätt av de anställda i organisationen. En lyckad insats kan exempelvis göra att de anställda känner sig mer involverade i organisationen, att nya ansvar och arbetsuppgifter upplevs som en utmaning, att de känner att deras insatser är betydelsefulla och att de kan vara stolta över vad de bidrar med.

The swedish rule concerning the treatment of employee stock-options have changed and the new wording of the rule will be applicable for the first time in 2010. The previous wording of the rule stated that the employee shall be taxed for the stock-option when moving abroad, even if the option is not exercised. The Swedish Skatteverket and Regeringsrätten have found that this rule is in conflict with the free movement of persons within the European Union. The new wording of the rule states that the employee shall be taxed when the option is excercised, no matter where the employee is situated. A state`s right of taxation of a stock-option determines wheter and to what extent the employee stock-otion derives from that state..

Studiens syfte var att undersöka huruvida ett pilotprojekt bestående av en ny typ avmedarbetar- och lönesamtal i Sandvikens kommun givit någon effekt på rolltydlighet,empowerment och arbetstillfredsställelse. Vidare var syftet att undersöka sambanden mellanrolltydlighet, empowerment och arbetstillfredsställelse. En enkät besvarades av 62förskollärare. Genom t-test undersöktes skillnaden mellan förskollärare som deltar i projektet(N=34) och andra förskollärare (N=28) gällande dessa variabler, men inga signifikantaskillnader kunde visas. En multivariat regressionsanalys visade i enlighet med tidigareforskning ett samband mellan rolltydlighet och arbetstillfredsställelse, men något sambandmellan empowerment och arbetstillfredsställelse visades inte.

Diabetes mellitus typ 2 (DMT2) är en växande sjukdom som patienten kan påverka genom att byta livsstil. I Sverige har 365 000 personer diagnostiserats med diabetes mellitus typ 2. Det tros finnas lika många personer med oupptäckt diabetes mellitus typ 2. Syftet med studien var att undersöka på vilket sätt sjuksköterskan ska utföra empowerment för att motivera diabetes mellitus typ 2 människor till förbättrad egenvård. Som metod användes litteraturstudie.

The purpose of our study is to examine the case managers reasoning and descriptions of empowerment as a method in their social work from a comprehensively perspective including family members. To manage with this purpose we interviewed two case managers, two clients with mental disabilities and five family members. We have come to the conclusion that the case managers works more consist of advocacy than empowerment. Despite that we have found that the long term goal for the case mangers work is to give the clients tools for empowerment. Our results also show that the clients feel that they have gained and increased their ability to do things by themselves and to be a part of the community.

The purpose of the present study was to get further knowledge about the relationship between transformative and transactional leadership in the context of employee ?s well-being, as well as the relationship between the components of respectively leadership and employee?s well-being. The study also aims to gain knowledge about previous research on the transformational and transactional leadership and employee well-being and if it?s applicable in the Swedish culture. The few studies that studied the relationship between transactional leadership and the well-being of employees have found a negative relationship or found no relationship at all.

Begreppen coaching och empowerment har blivit mycket populära. Coaching är att hjälpa människor att lyckas. Empowerment översätts på svenska med egenmakt och maktmobilisering. Syfte med denna studie är att undersöka hur coaching kan hjälpa till att främja empowerment och därmed bidra till att öka människornas hälsa. Frågeställningar är: Vilka samband finns det mellan coaching och empowerment? Hur påverkar empowerment människornas hälsa? Kan man öka individens hälsa med coaching? Uppsatsen grundas på en litteraturstudie.

Rapportens syftet är att, genom observationer och kompletterande intervjuer, studera begreppet Empowerment för att se hur dess utveckling i praktiken kan urskiljas och hur det kan engagera enskilda individer i en organisation. Det empiriska materialet består endast av primär datainsamling som sedan legat till grund för valet av den teoretiska inslamlingen. De etnografiska observationerna har gjorts på fyra utvalda individer på Norden Machinery som sedan har följts upp med semi- strukturerade intervjuer. .

Abstract______________________________________________________________________Title:A study about creating understanding for different kinds of empowermentLevel:Bachelors thesis in Business Administration, 15 creditsAuthor:Fredrik LegovicSupervisor:Tomas KällquistDate:2014 - JuneAim:The main purpose of this study is to increase the understanding for different kinds of empowerment and how it affects the staff in the public sector.Method:The choice of method was based on the research aim. The method used to meet the objective was qualitative. The qualitative study was conducted with a hermeneutic basis, where individuals were asked to describe their experience of empowerment and how they feel affected of it. This thesis has a deductive approach, where existing theories dealing empowerment formed the basis for the design of interview substrate, which is then paired with the empirical evidence, based on this the conclusions was drawn.Result & Conclusion:What separates the different kinds of empowerment and how it affect the staff depends most of all on how the management chooses to communicate and share information with their staff.Suggestions for future research:A study regarding managers that works with different kinds of empowerment, and how that affects them, could be regarded as an interesting future research.Contribution of thesis:It shows that different kinds of empowerment affect the staff in different ways, which I made clear to the readers.Keywords:empowerment, thinking skills, relations and organizational - structure and theory.

The swedish law of contract is fundamental within several civil law areas, among others labour law. The labour law contains more explicit legislation specificly adapted to the relation between employers and employees. Sometimes the labour law needs to rely on more general regulations, such as the law of contract. When the situation contains a specific contract relation dilemma it is logical to use the law of contract, when for example the law of employee protection does not reach an acceptabel solution.Transfer of undertaking is a situation were the employee protection is disregarded. The Euro directive 2001/23/EG prescribes, by its implemented rules in the law of employee protection, that rights and duties, such as employement agreements, passes on to the earner of the business.